Question 1

What kind of products do you sell?

Accepted Answer

Moondust Atelier offers thoughtfully designed stationery and paper goods created to bring a soft, calming aesthetic into everyday life. All designs are created in-house with a focus on visual harmony, usability, and quality.

Question 2

Are your products handmade?

Accepted Answer

The products are designed by me, not handmade. Each design is carefully created, refined, and quality-checked before being printed and shipped, ensuring consistency and a polished finish.

Question 3

How long does shipping take?

Accepted Answer

Orders are usually delivered within 1–7 business days, depending on your location. Once your order is shipped, you’ll receive tracking details so you can follow its journey.
International shipping can take 15-20 days.

Question 4

Do you offer returns or exchanges

Accepted Answer

At the moment, we do not offer returns or exchanges unless an item arrives damaged or incorrect. If there’s an issue with your order, please reach out to us with a photo and opening video — we’ll make sure it’s resolved fairly.

Question 5

Can I gift your products to someone?

Accepted Answer

Yes, you can absolutely gift our products!
For ₹39, we’ll wrap it beautifully, add a few freebies, and include a custom handwritten note to make it extra special.

Question 6

How can I contact you if I have a question?

Accepted Answer

You can reach us anytime through the Contact page or by messaging us on Instagram. We’re a small business, so replies may not be instant — but we do read every message and get back as soon as we can

FAQ

Frequently asked questions